FAQS

To open a trade account you simply sign up on our website by clicking HERE and if accepted you will be able to login and purchase through the site using credit card, debit card or bank transfer (Bank transfer only for overseas customers).
In addition, if you leave the check box ticked near the bottom of the sign up form which says ” Email/WhatsApp me special offer promotions & new stock arrivals” you will also receive future Special Offers and Clearance Deals. This is especially important as some of our one off Clearance Deals & Special Offers can sell out very quickly so it’s an ideal way to keep you alerted.
There is a minimum order of £250 excluding vat & delivery. For further details on this & delivery charges please see our delivery page HERE

Once you are a member with us you can log into our website and download price lists with barcode numbers by clicking the button at the top of our website page or click HERE for quick link.

Yes we offer fast dispatch & delivery across the UK and further details can be found on our delivery page HERE. We do not deliver directly overseas although we do supply overseas export customers ex-works. Simply arrange your own shipping and we can then either deliver to your chosen shipper in Mainland UK or your shipper can collect from us by prior arrangement.

Yes we offer a click & collect service from our warehouse. You simply order & pay for your goods online and then we will be in touch to arrange a collection day & time slot. We also offer a fast & very cost effective delivery service and further details can be found on our delivery page by clicking HERE

We accept bank transfer, credit card or debit card (Bank transfer only for international customers). Credit/Debit card payments are limited to £3,000 and orders over this amount can be paid by bank transfer either by emailing us or directly through our website by selecting “Direct Bank Transfer” at checkout. We do not accept PayPal or any other payment methods.

As a trade wholesaler we do not offer refunds/cancellations once an order has been placed and paid for regardless of whether the order has been dispatched or not. We work hard to ensure our pricing is very competitive and it is not cost effective to offer refunds/cancellations.

We do not offer drop shipping. However, it is worth considering buying directly from us as a lot of our stock is available in small minimum orders and our prices are generally a lot lower than drop shipper prices allowing you to increase your margins and trade in certain competitive categories where drop shipping margins may normally prevent you from doing so. We provide UK delivery and can deliver to your fulfilment/storage warehouse, storage units, home or business address.

We do not deliver directly to Amazon. We can deliver to your business address, home address, storage unit or fulfilment company. You can also arrange your own courier to collect from us through Amazon using your Amazon Seller Central account. Please select the “Click & Collect” shipping option on our checkout page & write “AMAZON COLLECTION” in the order notes section to avoid them being dispatched to your address and we will supply you the parcel dimensions & weights for you to book the collection and you then email us the outer parcel/pallet shipping labels in thermal format and we will get them ready for your courier collection.

We do not offer any labelling services however if your order is going to Amazon then we can place your shipping labels on the outer cartons/pallets if emailed to us in thermal format.