Terms & Conditions Of Business
For the purposes of interpretation & definition in these terms & conditions you may be referred to as: You, Your, User, Buyer, Purchaser, Seller, Customer, of this website, by telephone, by email or in person and/or on behalf of any business you may represent and you acknowledge that any use of this website or any business concluded between us using any other process including any transactions you make via this website, by telephone, email, post or in person or by any other method are subject to the terms and conditions below. We may be referred to as: We, Us, Our, Seller, Supplier, Universal Wholesale, Universal Wholesale Ltd, Company, The Company. Goods may be referred to as: Goods, Stock, Supplies, Merchandise, Product/s, Item/s.
All prices quoted & discussed exclude vat and vat will be added to applicable products. All goods sold by Us are sold as a ‘trade sale’ and as a customer purchasing via this site you are not covered by legislation that protects ‘non trade’ consumers and this is regardless of the type of products sold by us. By purchasing from us you confirm that you are doing so in the course of business and not as a consumer and have authority to act on behalf of any business you complete the transaction for. All sales are final once ordered & paid for and we do not accept returns, refunds or cancellations in whole or part for non-faulty goods. No credit, refund or return will be allowed for any goods including for previously undiscovered defects or discrepancies with the goods, the description, quantities or otherwise unless agreed by us in writing and in any event only if notified to us in writing via email within 48 hours of delivery. Any alternative agreement by us to cancel an order, accept a return or offer a refund/credit for non-faulty goods is subject to the purchaser paying all picking/delivery/transport/payment processing costs for the return of the goods as well as any initial outgoing delivery costs of the goods unless otherwise agreed by us in writing. In addition, a re-stocking fee of up to 10% of the sale price of the goods excluding vat may also be payable by the purchaser on any goods we accept as a return or on any orders we agree to cancel prior to dispatch whether or not they have been picked. Any other non-refundable transport/delivery/shipping/processing costs in connection with any purchase regardless of whether the service has been used or not will be payable by You the customer. If we accept a cancellation of an order for non-faulty goods either prior to dispatch of the goods or after dispatch of the goods then we reserve the right to deduct any fees associated with this order from any payment/credit before it is returned/allocated to you. Such fees may include picking, packing, transport bookings, payment processing fees or any other fees for time or labour that may be associated or linked to the order.
Any discrepancies or damage must be reported to us in writing by email with attached photos within 48 hours of delivery. It is your responsibility to ensure the goods arrive intact, un-opened, un-tampered with and un-damaged and once signed for are accepted as delivered complete and in good condition. Should you receive goods that look like they may have been tampered with, are damaged, opened or have had items removed you MUST contact us immediately by telephone prior to signing for the goods or if you are unable to reach us then you must note it on the delivery paperwork, get the driver to sign next to your note and take a copy of the paperwork prior to handing paperwork back to the driver. You must also take photos while the driver is still there and if possible while the goods are still on the delivery vehicle and then inform us in writing by email with attached photos within 48 hours of delivery. If a discrepancy has been noticed after the delivery driver has left then you must notify us within 48 hours of delivery in writing by email with attached photos. If you fail to do the above then we may be unable to accept any claim from you or make a claim from the carrier. We reserve the right to consider all claims outside of these timescales as waived, void and barred.
Unless specifically covered by another term set out within these terms and conditions you will NOT be compensated if products develop a fault during your ownership or after resale by you to a third party or during future usage by you or any other party. This does not affect any statutory rights that you may have by law to the extent that such rights are not excluded or limited under these terms and conditions.
We reserve the right to cancel or delay any orders where we suspect fraud may be taking place or where we have not been given a full UK address to deliver to. We do not deliver to PO Boxes, BFPO or any other non-standard UK address unless otherwise agreed by us in writing.
By purchasing from us you agree that the placing of any order with us using any method does not indicate that a contract exists between us. Acceptance of your order and hence a contract between us will be indicated & formed once goods are dispatched by us. We reserve the right to recover any additional payment due if the product/s have already been dispatched or to correct any mistakes or cancel any order where we have made a pricing error, we inadvertently under-price goods, or we are no longer able to supply a particular product for any reason. We will contact you to ensure that any price change is acceptable or to notify you if the products are not available for any reason.
Any delivery times discussed, quoted or mentioned by us are a guide and while we endeavour to get your order to you as quickly as possible they are not binding and we will not be held responsible for any delay to your delivery or dispatch.
All stock is sold to You the buyer without guarantee as to fitness for purpose and on the understanding that You the purchaser will ensure that the goods are made safe and serviceable before re-sale if required. No warranty whether expressed or implied by law will attach to any such sale. It is the responsibility of YOU the purchaser to inspect the merchandise and arrange any safety inspections required for such products to ensure that all legal safety requirements required by law for the product being sold in the country it is being sold in are met prior to re-selling it to your customer or passing it onto another party for business or personal use. WE will assume that such an inspection has been made. The Purchaser will indemnify Universal Wholesale from and against any claims whatsoever resulting directly or indirectly from the resale, passing on or use of any Merchandise purchased from us.
If we inform you by any means that any goods/products have a restriction on where they can be sold, then by purchasing the said goods you agree to abide by the restrictions as notified. By not adhering to this condition then YOU agree to wholly indemnify us/Universal Wholesale Ltd against any claims arising against us by YOU or any other third parties. We will always endeavour to inform our customers of any selling restrictions that have been notified to us on a product but will not be held responsible for any claims arising from you or any third parties against you for any issues regarding any products sold by you or sold by any third parties supplied by you regarding any restriction on the sale of any products. We also can not be held responsible for any issues/claims regarding the restriction/rejection of the listing/sale of any products by any third party selling platforms/websites/companies regardless of any paperwork we may supply you with for those products and by purchasing from us you agree that we will not be held liable for any claims or refund requests from you or any third parties in regards to this.
All photos we provide are for information purposes whether on our website, by email or by any other method and are not to be used without our permission in writing and we give no guarantee that any photos used with or without our permission are free to do so and WE will not be held responsible for any claims from YOU or any third parties arising from the use of any photos by either YOU or any third parties that you may have supplied the goods to. YOU the purchaser agree to indemnify Universal Wholesale against any such claims arising from this condition.
The title/ownership of all goods is not legally transferred until complete cleared payment has been received by us. The goods shall remain the property of Universal Wholesale but the risk therein and all liability to third parties in respect thereof shall pass to the purchaser on delivery.
If we suspect that you are advertising any of our stock if you haven’t actually purchased it from us first then we reserve the right to close your account with us. Holding an account with us does not authorise you to advertise any of our stock unless you have purchased and paid for it.
If goods are not collected or dispatched from our warehouse within 5 working days of agreement to purchase due to delays by YOU the purchaser then storage may be charged at our discretion at a cost of £5 per pallet per day. This clause is regardless of whether the goods are paid for in full or in part payment unless otherwise agreed by us in writing. The cost will be based on number of pallets held with a minimum charge of 1 pallet space regardless of whether the size of the goods does not fill 1 pallet space. Universal Wholesale also reserve the right to cancel any order not collected within 5 working days of the date of your order unless otherwise agreed by us in writing.
If you choose or we supply you a password, account number or any other information in connection to doing business with us or as part of our security procedures you agree to keep all such information private & confidential and to not disclose such information to any third party. You are also responsible for ensuring that all persons who access our site or contact us by email through your internet connection are aware of these Terms of Business and other applicable terms and conditions and that they comply with them. We reserve the right to claim any loss of monies incurred by us which has resulted in the disclosure of any such information to any third party.
As part of the GDPR regulations, We do not and will not sell or pass your details to any third party without your permission aside from the following: by purchasing from us you accept and allow us to use any details provided to process & complete your order which may include passing details to shippers, couriers, transport companies or any other third party associated with the supply chain or any other part of the transaction including payment. Should you wish for your account to be removed from our records then please contact us in writing by using the email address on our website.
Orders/Purchases from the UK will attract 20% VAT onto the price shown where applicable. Non-UK & export customers will initially be charged VAT and then refunded the VAT once a certified bill of lading detailing/shipping paperwork detailed as satisfactory for such purposes on the UK government website is received which must also contain our invoice details and must be emailed to us within 3 months of the date of invoice.
Orders placed on our website, via telephone, email or in person using a credit or debit card will result in your credit/debit card and other related details being taken by our payment gateway providers. At the time of writing we currently use Cardnet to ensure we are PCI compliant and that your details are secure. We reserve the right to change payment gateway providers without notice.
All products supplied to us must be fit for UK retail sale in physical stores and comply with all current UK regulations surrounding the sale of such products whether this relates to banned ingredients, certification, markings on packaging or any other issue that may prohibit it’s sale in the UK in it’s current form. Any items found not to meet the above standards or be unfit for sale in the UK due to current regulations or for any other reason will be due for a full refund to us of the purchase price we paid & any other associated costs incurred due to this and collection of the products will be required at the suppliers cost.
Whilst we make every effort to ensure the accuracy of any information on the site or that we may email, provide verbally, text message, whatsapp or provide to you by any other method of communication, we can make no guarantee of any sort regarding the error of any information on the site and do not guarantee the availability of any products and contents of the website or that it will be timely, up to date, error-free or that any defects will be corrected or that access will always be available or uninterrupted. We also cannot guarantee that the supplier of any website services we may use is free of viruses/bugs or represents the full functionality, accuracy & reliability of the website. It is also possible that some products may have some packaging design differences from the photos shown.
We may revise, change or update the Terms/Terms & Conditions on this page at any time without notice. Please check this page from time to time to take notice of any changes we make as they are binding on you. We may update our site from time to time, and may change the content at any time without notice.
Please ensure you read and understand all the terms and conditions prior to making a purchase.
We will not be held liable in any way for any economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings) or loss of goodwill or reputation; or consequential, special or indirect losses suffered or incurred by any party arising from/or in connection with these terms and conditions whether directly or indirectly. You agree to fully indemnify us and defend and hold us harmless immediately upon demand from and against all actions, liability, claims, losses, damages, costs and expenses (including legal fees) we incur arising directly or indirectly as a result of your breach of these terms and conditions.
Contacting Us: If you need to contact us then please use the contact details on this website via telephone or email.